You know those 0870 numbers that companies so kindly provide instead of a real geographical number? Have you noticed that they are excluded from most inclusive call packages on landlines and mobiles? You can pay up to and over 8p a minute, and since they aren’t regulated like premium numbers they can keepm you on hold for ages, whilst they get a kick backl for every recorded message they play, since the company (in cash or benefit in kind) gets a kickback from the telecoms provider.
It has always annoyed me to ring a company and then be on hold for 20 minutes and then be passed back and forth, and even more so when it could be costing me more than a quid (Sky are particularly bad at this). Fortunately some consumers have kicked back and launched a site that lists as many of the normal phone numbers for companies that they can find. For example not only do they have the normal geographical number for Sky but they even have an 0800 number listed. SayNoTo0870 is a consumer driven site and whilst it doesn’t have every number in the world, I have find it often gives you a much cheaper alternative.