Dell have setup a feedback site to ask for ideas. Interestingly the top idea requested and voted for is pre-installed Linux on Dells, followed by pre-installed Open Office. There are several other good ideas worth supporting at their site, direct feedback like this is a good step I think: http://www.dellideastorm.com/
I have had a day just reading the tonnes of emails that come in whilst I travel, doing admin, making some phonecalls, and before I know it, the day has gone. Ah well. BTW looks like there are no Holiday Inns in Sweden, can this be true?